Summary
Location: Mexico City #Hybrid
About the Role:
As part of the operations for Novartis EPRM, Solution Center is responsible for providing quality support and expertise to EPRM users globally on wide range of EPRM related topics or queries posed by the stakeholders, including business owners, risk experts and third parties.
About the Role
Major accountabilities:
- Directly resolves queries on system use where explanation / clarification is required.
- Interacts directly with the requester and IT Support Teams when further information is required to resolve an issue.
- Act as a cross-divisional key contact for all questions around EPRM process.
- Provide services at expected levels with a clear customer focus.
- Prepares ad-hoc and routine EPRM reports to support global and organization’s requirements.
- Possesses a good knowledge of the system, risk management environment and support the processes that involve EPRM.
- Perform training facilitation/delivery to relevant stakeholders in local language when is needed.
Minimum Requirements:
- University Degree
- English (written and spoken) 2nd language a plus (Portuguese language preferred)
- SAP/SNOW knowledge
- Advanced Microsoft Office skills. Data Analytics.
- Root Cause Analysis and Problem-Solving. Time Management
- Cross Cultural Experience Organization Scope
- Good communication skills and analytical proficiencies. Customer service orientation, professional demeanor, reliable. Adaptability
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network